GLBX Shipping Policy

This Shipping Policy outlines the terms and conditions governing the delivery of products (including daily necessities and blind boxes) purchased through the GLBX mobile application (the "App") within Pakistan. By placing an order on the App, you acknowledge that you have read, understood, and agreed to the following shipping terms.

1. Shipping Coverage

We currently offer shipping services to most cities and regions within Pakistan. A detailed list of covered areas is available on the App during the checkout process. If your delivery address is outside our covered areas, we reserve the right to cancel the order and refund the full payment to you, with prior notification through the App or via phone call.

2. Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Processing time does not include weekends or public holidays recognized in Pakistan.

For blind box orders, additional processing time may be required for packaging and quality checks, but we will ensure shipment within 3 business days of payment confirmation.

3. Delivery Timeframes

Delivery timeframes vary based on your location and are estimated as follows after order processing:

Major cities (e.g., Karachi, Lahore, Islamabad, Rawalpindi): 2-4 business days

Secondary cities and towns: 4-7 business days

Remote areas: 7-10 business days

Note: These are estimated delivery times only and may be delayed due to factors beyond our control (see Section 6 for details). We will provide you with a more precise delivery window via SMS or App notification once your order is shipped.

4. Shipping Fees

Shipping fees are calculated based on the weight, volume of the order, and the delivery location. The exact shipping cost will be displayed on the checkout page before you confirm the order.

We may offer free shipping promotions from time to time for orders meeting specific conditions (e.g., minimum order value). Such promotions will be clearly announced on the App, and terms will apply accordingly.

5. Packaging & Handling

All products (including blind boxes) are packaged with appropriate materials to ensure they are protected during transit. We take extra care with fragile items to minimize the risk of damage.

Blind box packaging is sealed to maintain the random nature of the product. Sealed packaging will not be opened or tampered with under any circumstances unless required by law.

6. Delivery Tracking

Once your order is shipped, we will send a shipping confirmation SMS or App notification containing a unique tracking number and a link to track the delivery status.

You can also track your order by logging into your GLBX account and navigating to the "Order History" section.

7. Failed Deliveries

If the delivery attempt fails due to reasons attributable to you (e.g., incorrect address, unavailability at the delivery location, refusal to accept the package), the courier will make up to 2 additional delivery attempts within 3 business days.

If all delivery attempts fail, the package will be returned to our warehouse. You may request a re-delivery (subject to additional shipping fees) or a refund (minus the original shipping cost) within 7 days of the order being returned. After 7 days, the order will be deemed abandoned, and no refund will be provided.

8. Delays & Exceptions

We strive to deliver your order within the estimated timeframe, but we shall not be liable for delays caused by:

Force majeure (e.g., natural disasters, floods, strikes, political unrest)

Public holidays or weekends

Customs inspections (for products requiring special clearance)

Technical issues or logistical disruptions from our courier partners

Incomplete or incorrect delivery information provided by you

In the event of a significant delay (exceeding the estimated timeframe by 5 business days), you may contact our customer service to request an update or initiate a refund if the delay is deemed unreasonable.

9. Damaged or Lost Shipments

If you receive a damaged product or your shipment is lost in transit, please contact our customer service within 48 hours of delivery (or within 48 hours of the estimated delivery date for lost shipments) with:

Your order number

Photos/videos of the damaged package or product (for damaged items)

A detailed description of the issue

We will investigate the matter with our courier partner. Upon confirmation, we will offer you a replacement, a full refund, or store credit, at our discretion.

Claims for damaged or lost blind boxes must be supported by unopened packaging (if applicable) to verify the issue.

10. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting the updated policy on the App. Your continued use of the App and placement of orders after the policy update constitutes your acceptance of the revised terms.

11. Contact Us

For any questions, concerns, or inquiries related to shipping, please contact our customer service team:

Phone Number: [03069492006 03107666667]

Email Address: [support@goldboxpro.com]

Response Time: We aim to respond to all queries within 24-48 business hours.

Last Updated: [2025/12/11]